FAQ
ask anything !
Frequently Asked Questions
Product Details
1. What materials are your candles made from?
Chapter 1 is made with transparent jelly wax, candle dye, and wicks.
2. Are your candles eco-friendly?
We strive to use sustainable ingredients wherever possible, such as we use biodegradable packaging and are committed to continuously improving our eco-friendly practices.
Collapsible row
1. How long does shipping take?
3 to 5 days, domestic / 6 to 27 days, International
2. Are your candles eco-friendly?
We guarantee a free return and refund within 14 days of receiving your order if there is any fault with our product.
* Please check our return & refund policy for detail conditions.
Usage and Safety
1. How long do your candles burn?
Chapter 1 is designed to burn 10+ hours, offering long-lasting enjoyment.
2. Do your candles safe to use?
We use high-quality candle materials that meet safety standards, ensuring our candles are safe to use in your home. However, Keep it away from children and pets, and do not consume!
3. Can I reuse the candle jar?
Yes for sure! just give it a good wash and reuse it!
Do you have any questions?
Contact us at any time!
info@meltingpoles.com